Automatic gate contractor and smart lock distributor
Vietnam · Case 1
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Every case on this page is a real shipped order. The buyer is described by type rather than by name, and the country and quantities are as they were. Each one answers the same four questions: who bought, what they needed, what was in the way, and what actually shipped.
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| Cases published | 22 |
|---|---|
| Regions covered | Southeast Asia, Caribbean, South America, North America, Latin America, Middle East, South Asia, Oceania |
| Buyer types | Contractors, distributors, integrators, hotels, landlords, door makers, brands, resellers |
| What is removed | Company names, contact details and anything that identifies the buyer |
| What is kept | Country, buyer type, quantities, order counts and technical detail |
| Source | Our own order records between 2022 and 2026 |
Where These Orders Shipped
The countries represented in this case library, grouped by region. A country appears here because a real order shipped to it.
| Region | Countries | Cases |
|---|---|---|
| Southeast Asia | Cambodia, Singapore, Vietnam | 4 |
| Caribbean | Trinidad and Tobago | 1 |
| South America | Brazil, Chile | 2 |
| North America | Canada, United States | 5 |
| Latin America | Honduras, Mexico | 2 |
| Middle East | Iraq, Israel, Saudi Arabia, United Arab Emirates | 6 |
| South Asia | India | 1 |
| Oceania | New Zealand | 1 |
Find the Case Closest to Yours
If you recognise your own buyer type in this list, that case is the one worth reading first.
Mobile accessories retailer moving online
Vietnam · Case 2
Jump to the case →Security company supplying government projects
Singapore · Case 3
Jump to the case →Dealer buying through a Guangzhou freight forwarder
Cambodia · Case 4
Jump to the case →Smart home integrator with a showroom, also taking government work
Trinidad and Tobago · Case 5
Jump to the case →Door hardware agent and lock distributor
Brazil · Case 6
Jump to the case →Lock wholesaler and distributor
United States · Case 7
Jump to the case →Rental property operator
United States · Case 8
Jump to the case →Landlord fitting out rental units
United States · Case 9
Jump to the case →Door manufacturer and door shop
United States · Case 10
Jump to the case →Smart product distributor
Chile · Case 11
Jump to the case →Retail store owner
Canada · Case 12
Jump to the case →Case 1 of 22 · Southeast Asia · Vietnam
A gate contractor whose rival quoted below our cost
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| Buyer type | Automatic gate contractor and smart lock distributor |
|---|---|
| Country | Vietnam |
| Project | Automatic gate and smart lock channel programme |
| What they needed | A fingerprinch padlock range it could resell alongside automatic gate hardware, plus a gateway so the locks could be managed from an app. |
| What was blocking them | A competing supplier quoted 97 RMB for the same padlock while our factory cost was 99 RMB, so the price could not be won on price. The buyer also needed FORM E origin documents to clear Vietnamese customs at the ASEAN preferential rate. |
| What we changed | We quoted at cost plus 12% and bundled a one-year warranty instead of discounting. The range was built around a 916 fingerprint padlock with a TTLock G2 gateway so the buyer could sell remote control as part of the gate package. FORM E, bill of lading, packing list and invoice were issued in house, and a 200-piece first order carried a stated monthly potential of 600 pieces. |
| What shipped | 16,717 smart padlocks across 13 orders |
| What it served | Automatic gate installations and resale through the buyer's own dealer network in Vietnam |
Case 2 of 22 · Southeast Asia · Vietnam
A phone-accessory retailer adding a smart padlock line
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| Buyer type | Mobile accessories retailer moving online |
|---|---|
| Country | Vietnam |
| Project | Online retail launch |
| What they needed | A small trial quantity of fingerprint padlocks to test on an online store before committing to a container. |
| What was blocking them | No previous lock sourcing experience, and a first order small enough that most factories would not quote it. |
| What we changed | Quoted one carton of 20 pieces with mixed models so the buyer could test more than one look, and supplied product photography and specification sheets for the online listing. |
| What shipped | 200 smart padlocks |
| What it served | A consumer e-commerce listing in Vietnam |
Case 3 of 22 · Southeast Asia · Singapore
A security contractor that needed the specification in writing
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| Buyer type | Security company supplying government projects |
|---|---|
| Country | Singapore |
| Project | Government facility access |
| What they needed | Full English documentation on the padlock before it could be specified into a government project: entry modes, fingerprint capacity, materials, pull force and standby time. |
| What was blocking them | The payment link amount did not match the invoice, so the order could not be paid online, and a delivered batch raised a quality claim on the government site. |
| What we changed | We reissued the invoice and added a T/T option so payment could switch off the platform link. An English specification sheet listed fingerprint capacity, IP67 rating, 5600 N pull force and one-year standby. For the claim, the quality team collected the failed units, issued a written root-cause note and air-shipped replacements while the follow-on orders were reconfigured to a single master key. |
| What shipped | 461 smart padlocks across 3 orders |
| What it served | Government facility lockers and access points in Singapore |
Case 4 of 22 · Southeast Asia · Cambodia
A dealer who could only receive goods at a Chinese forwarder
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| Buyer type | Dealer buying through a Guangzhou freight forwarder |
|---|---|
| Country | Cambodia |
| Project | Local resale, forwarder consolidation |
| What they needed | Goods delivered to a forwarder warehouse in Guangzhou with the buyer's own shipping marks, then consolidated with other suppliers. |
| What was blocking them | The buyer had no import entity and relied entirely on a forwarder, so any supplier that only ships to port could not serve it. |
| What we changed | We delivered to the nominated forwarder warehouse, printed the buyer's shipping marks on the cartons and sent photographs of the packed cartons before handover so the buyer could confirm the marks. |
| What shipped | 100 smart padlocks |
| What it served | Resale in Cambodia through the buyer's own retail channels |
Case 5 of 22 · Caribbean · Trinidad and Tobago
From an app complaint to a non-standard engineering build
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| Buyer type | Smart home integrator with a showroom, also taking government work |
|---|---|
| Country | Trinidad and Tobago |
| Project | Government building access plus a residential showroom |
| What they needed | A lock that opens actively from the phone, not one that requires a request code at the door, across deadbolts, handle locks and hotel card locks. |
| What was blocking them | Four problems at once. The Tuya Wi-Fi locks bought earlier could only take a request, so end users complained. Several batches showed battery drain, a missing torsion spring and a motor fault. Split payments held goods at customs. A government door was already cut and needed a 60 mm mortise with a 22 x 200 mm body delivered by air inside two weeks. |
| What we changed | We explained the difference between a Tuya Wi-Fi generation that is request-based and a Tuya Bluetooth or TTLock version that opens actively, and supplied the Bluetooth version. On quality, the mainboard supplier was changed, affected units were replaced and 50 IC cards were sent free. For the government door we engineered the 60 mm mortise and the 22 x 200 mm body in stainless, supplied a cut-out template and sent a production video. Customs was released with compliant and reduced-value invoices, and the lithium batteries were re-routed through Hong Kong. |
| What shipped | 24 orders including 11 sample locks and a 45-piece non-standard run |
| What it served | A government building and a residential showroom in Trinidad |
Case 6 of 22 · South America · Brazil
A distributor that measured everything with a caliper
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| Buyer type | Door hardware agent and lock distributor |
|---|---|
| Country | Brazil |
| Project | Long-run door hardware programme |
| What they needed | Cylinders, lock bodies and escutcheons on a repeat programme, plus a smart lock body that did not need a battery in the door. |
| What was blocking them | A batch of 54.5 mm cylinders jammed and the rings came loose. An escutcheon measured 37.8 mm against a 37.5 mm drawing. A stainless bolt failed a 24-hour salt spray where 96 hours was required, and a 5,000-piece minimum blocked a 1,000-piece first order. |
| What we changed | A written corrective-action report introduced a new inspection rule and a pro-rata replacement supply. The escutcheon tool was modified and a sample shipped with caliper photographs and a drawing; a tolerance of plus or minus 0.1 mm was accepted in writing. Brushed parts now ship without the protective film removed. For the bolt, a stainless sample was produced and a 1,000-set price quoted with a 35-day lead time. A frame-powered lock body was developed that removes the lithium cell from the door. |
| What shipped | A repeat programme running from 2022 into 2026 |
| What it served | Door hardware distribution and a door manufacturer's own range in Brazil |
Case 7 of 22 · North America · United States
A 66-dollar first order that grew into a 36,450-dollar contract
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| Buyer type | Lock wholesaler and distributor |
|---|---|
| Country | United States |
| Project | Deadbolt range build-out |
| What they needed | Deadbolts and handle sets at wholesale, with a fast answer on discount, payment terms, minimum order and price, and a version with a handle. |
| What was blocking them | The first message asked five commercial questions at once, and the initial quotation covered the deadbolt without the handle the buyer actually needed, so the configuration had to be re-quoted. |
| What we changed | The platform question card fixed quantity, application and customisation before anything was priced, so the answers went out as one quotation file rather than five replies. When the buyer added the handle requirement, a revised quotation followed the same day. The first order ran through a trade assurance link for 66.5 plus 84 dollars, was confirmed on payment, and the later 36,450-dollar contract was pushed through the same channel. |
| What shipped | 1,502 deadbolts across 2 orders |
| What it served | Wholesale distribution into the United States market |
Case 8 of 22 · North America · United States
A landlord who bought 216 locks and then went quiet
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| Buyer type | Rental property operator |
|---|---|
| Country | United States |
| Project | Single-family rental portfolio |
| What they needed | Keypad deadbolts it could fit itself across a rented portfolio, ordered under trade assurance so the payment and clearance risk stayed low. |
| What was blocking them | The order was small and the buyer stopped replying after delivery, so no usage feedback or reorder signal ever came back. |
| What we changed | The order ran through trade assurance with export documents handled in house. We tracked the shipment ourselves, confirmed the vessel discharge, sent the tracking number and then followed up on installation within two days of delivery, with a monthly reorder check and holiday contact after that. |
| What shipped | 216 keypad deadbolts |
| What it served | A single-family rental portfolio in the United States |
Case 9 of 22 · North America · United States
A lock that would not open, solved by one pin hole
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| Buyer type | Landlord fitting out rental units |
|---|---|
| Country | United States |
| Project | Front-door replacement across 108 units |
| What they needed | A complete front-door set in brushed nickel with the handle and the keypad included, not a mortise body on its own. |
| What was blocking them | The first quotation covered the mortise body without the handle and keypad, so the configuration did not match what the buyer was replacing. After fitting eight units the locks would not open, and the buyer asked to return the goods. The platform also showed a 90-day lead time against a 45 to 60-day requirement. |
| What we changed | We re-quoted the whole set at 32 dollars a unit with the handle and keypad included and confirmed the brushed nickel finish. Three complete installation videos were sent the same morning, which identified that the fitters did not know about the reset pin hole. Lead time was confirmed as 15 days production plus about 30 days by sea and the platform figure was corrected. The follow-on quantity was adjusted from 40 to 48 pieces so 12 pieces fitted one carton. |
| What shipped | 108 handle sets, then a 48-piece follow-on |
| What it served | A rental portfolio in the United States |
Case 10 of 22 · North America · United States
A door shop that needed the lock to fit its own prep
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| Buyer type | Door manufacturer and door shop |
|---|---|
| Country | United States |
| Project | Line-fit component supply |
| What they needed | A small smart lock that fits a pre-cut door without reworking the opening, supplied as a line component rather than a retail box. |
| What was blocking them | The door prep and the lock body had to agree exactly, and there was no room for a retail-packaged unit on the production line. |
| What we changed | The body was confirmed against the door drawing before anything was made, and the cartons were specified for line handling rather than shelf display. |
| What shipped | Smart locks for a door shop range |
| What it served | Door manufacturing and door sales in the United States |
Case 11 of 22 · South America · Chile
Air and sea options priced side by side before the order
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| Buyer type | Smart product distributor |
|---|---|
| Country | Chile |
| Project | Retail distribution of smart padlocks |
| What they needed | A quotation that separated air and sea, FOB and CIF, and 120, 250 and 300-piece tiers, with colour box customisation included. |
| What was blocking them | The buyer was serving a downstream key account and needed to compare landed options, but the volume did not sustain a full container, and a courier charged the consignee freight that had already been paid. |
| What we changed | We issued the full quotation grid so the buyer could model its own landed cost, confirmed what could be changed in the artwork, and issued Form F, packing list, invoice and air waybill after shipment. On the duplicate courier charge we raised the dispute with the carrier and explained the monthly billing cycle. |
| What shipped | 501 smart padlocks across 3 orders |
| What it served | Retail distribution in Chile serving a downstream key account |
Case 12 of 22 · North America · Canada
A retailer that kept coming back for the next model
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| Buyer type | Retail store owner |
|---|---|
| Country | Canada |
| Project | Store and online retail range |
| What they needed | A mixed range of deadbolts and handle locks it could sell in a store and online, ordered in small repeats rather than one large buy. |
| What was blocking them | A retail buyer cannot commit to a container before knowing which model sells, and each model needs packaging that survives retail handling. |
| What we changed | The range was built from several models so the buyer could test them against each other, with repeat orders placed against the frozen specification. |
| What shipped | 650 locks across 3 orders |
| What it served | Retail store and online sales in Canada |
Case 13 of 22 · Latin America · Mexico
A logistics operator testing a padlock on a fleet
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| Buyer type | Telematics and logistics fleet operator |
|---|---|
| Country | Mexico |
| Project | Fleet and site security |
| What they needed | A padlock that records who opened it, trialled in a small quantity before any fleet-wide rollout. |
| What was blocking them | The operator had a thousand staff and no appetite for a large hardware commitment without a field trial. |
| What we changed | We quoted a 50 to 100-piece trial with gateway support so access records could be read remotely, and kept the specification open for a wider rollout. |
| What shipped | A 50 to 100-piece trial of smart padlocks |
| What it served | Fleet and site access control in Mexico |
Case 14 of 22 · Latin America · Honduras
A distributor whose first order carried its own brand
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| Buyer type | Distributor with its own brand packaging |
|---|---|
| Country | Honduras |
| Project | Private-label retail launch |
| What they needed | Fifty smart locks in its own colour box so the product could go straight onto local shelves under its own name. |
| What was blocking them | The buyer assumed private label would require a new mould and a large minimum, and had no artwork prepared. |
| What we changed | We showed that marking and packaging need no tooling, worked from the artwork the buyer had, and approved the colour box as a digital proof before printing. |
| What shipped | 50 private-label smart locks |
| What it served | Retail resale in Honduras under the buyer's own brand |
Case 15 of 22 · Middle East · Saudi Arabia
Building a local brand from a one-set sample
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| Buyer type | Dealer building its own lock brand |
|---|---|
| Country | Saudi Arabia |
| Project | Own-brand range for the Saudi market |
| What they needed | Locks printed with its own brand and name on the body, starting from a single sample unit sent by air. |
| What was blocking them | The buyer had no vector artwork, only a skewed photograph, so the marking could not be reproduced directly. It also wanted a body shape that was not in our current range, and the marking itself takes 15 days. |
| What we changed | Our designer rebuilt the logo from the photograph and sent successive proofs until it matched. Marking was confirmed as white ink on a black body for contrast, with a 15-day marking lead time stated up front. The sample went by air with the buyer paying import duty, and the non-standard body was quoted honestly as a cost increase rather than promised at the standard price. |
| What shipped | 802 locks across 4 orders |
| What it served | An own-brand lock range sold in Saudi Arabia |
Case 16 of 22 · Middle East · Saudi Arabia
An appliance wholesaler adding locks to a monthly container
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| Buyer type | Electrical and lighting wholesaler shipping monthly |
|---|---|
| Country | Saudi Arabia |
| Project | Adding a lock line to an existing container programme |
| What they needed | A lock model that could ride along with an existing monthly container of electrical goods, without disturbing the shipping schedule. |
| What was blocking them | The buyer's container was already consolidated, so the lock had to fit an existing loading plan and carton configuration. |
| What we changed | We matched the carton dimensions to the buyer's existing loading pattern and worked to the container cut-off rather than a standalone shipment date. |
| What shipped | Smart locks inside a recurring container programme |
| What it served | Electrical and lighting wholesale in Saudi Arabia |
Case 17 of 22 · Middle East · United Arab Emirates
Original documents that had to beat the vessel
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| Buyer type | Outdoor resort and tourism operator |
|---|---|
| Country | United Arab Emirates |
| Project | Camp, gym and luggage locking across a resort |
| What they needed | Fingerprint padlocks for camps, a gym, lockers and luggage, with clean commercial documents for customs and VAT. |
| What was blocking them | The original bill of lading, invoice, packing list and certificate of origin had to reach the local agent before the vessel arrived or a penalty applied, and our originals were late. The buyer also had a tight budget and kept deferring the follow-on order. |
| What we changed | We chased the documents daily and sent the originals by the fastest courier with the waybill image the next day. A commercial invoice was issued in a form the buyer could use for VAT. When budget was the blocker we offered a 30% then 20% deposit to start production, and updated the invoice header and consignee details when the buyer nominated a contracting entity. |
| What shipped | 205 smart padlocks across 2 orders |
| What it served | An outdoor resort, gym and locker installation in the United Arab Emirates |
Case 18 of 22 · Middle East · Iraq
A smart home buyer who never took delivery at a port
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| Buyer type | Wholesaler with a forwarder inside China |
|---|---|
| Country | Iraq |
| Project | Smart home range for local resale |
| What they needed | A mixed smart home range delivered to a Chinese forwarder, paid on terms it could manage. |
| What was blocking them | The buyer operated entirely through a forwarder and needed payment terms that did not tie up capital before the goods left China. |
| What we changed | We quoted a mixed range, delivered to the nominated forwarder and agreed a deposit structure that suited the buyer's cash cycle. |
| What shipped | A mixed smart home lock order |
| What it served | Wholesale resale in Iraq |
Case 19 of 22 · Middle East · Israel
A door maker adding a smart option to its range
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| Buyer type | Door manufacturer working in WPC and door hardware |
|---|---|
| Country | Israel |
| Project | Smart lock option for a door range |
| What they needed | A smart lock it could offer alongside its WPC doors without reworking the door prep it already used. |
| What was blocking them | The lock had to match an existing prep and be presented as part of a door package rather than a separate product. |
| What we changed | The body was matched to the door prep and supplied with cut-out information so the door range could be quoted with the lock included. |
| What shipped | Smart locks for a door range |
| What it served | WPC door manufacturing and distribution in Israel |
Case 20 of 22 · South Asia · India
A buyer that wanted the lock inside its own app
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| Buyer type | IoT integrator with its own app and server |
|---|---|
| Country | India |
| Project | Hotel chain access, with a construction client in Dubai |
| What they needed | A hotel lock managed from its own application and internal server, limited to RFID, keypad and a mechanical key, with visitor PIN codes that expire, and cloud-to-cloud integration. The target price was under 20 dollars a unit. |
| What was blocking them | The required configuration did not match a standard catalogue model, the target price sat below the standard unit, and the buyer's own app had to integrate with ours. |
| What we changed | We offered to customise our application into the buyer's own as a first route, explained that it runs on Google Cloud, and accepted a cloud-to-cloud integration path instead when the buyer needed its internal server. The model was re-matched to the reduced function set of RFID, keypad and key, and engineers were put directly in contact over the integration and its cost. CE and FCC certificates were issued, and an air DDP route to Dubai was quoted. |
| What shipped | 1,734 locks across 11 orders |
| What it served | A hotel chain and a construction client's project in Dubai |
Case 21 of 22 · Oceania · New Zealand
A landlord whose software licence cost more than the lock
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| Buyer type | Apartment rental operator that also distributes to other landlords |
|---|---|
| Country | New Zealand |
| Project | 600-apartment portfolio plus resale |
| What they needed | Locks for about 600 apartments it owns, plus a resale channel to other property owners, with the access software licences included rather than charged annually. |
| What was blocking them | The advanced software features it needed, such as administrator authorisation, lock grouping, bulk e-keys and room status, carried a licence of about 500 dollars a year. A 20-piece air shipment was collected but the waybill was not issued, so the site ran short. A sea shipment was held by customs because a gateway was in the carton, and the forwarder kept delaying. |
| What we changed | We explained what the gateway actually does, that Bluetooth opens the lock within range and the gateway converts that to Wi-Fi for remote use, and quoted the G2 and G4 gateways as separate line items. When the air shipment stalled we chased it, issued the tracking number, sent the English customs packing document and provided the local customs contact number. For the custom door bodies we confirmed a 15 mm electronic body and the 22 x 200 and 22 x 240 mm mortise options, checked the backset, depth, height and width against the buyer's openings, and sent the structural drawing. |
| What shipped | 4 orders including a 20-piece air shipment, a 250-piece sea shipment and a 70-piece run with 5 G4 and 10 G2 gateways |
| What it served | A 600-apartment rental portfolio in Wellington and resale to other property owners |
Case 22 of 22 · Middle East · Israel
A reseller that bought the gateway first
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| Buyer type | Gateway and access control reseller |
|---|---|
| Country | Israel |
| Project | Gateway-led access programme |
| What they needed | Gateways and padlocks that work together as an access system rather than standalone locks. |
| What was blocking them | The buyer's original requirement was for a gateway in isolation, which only becomes useful once the locks it manages are specified too. |
| What we changed | We quoted the gateway together with the padlocks it manages, so the access record and remote control actually function as a system. |
| What shipped | 805 units across 2 orders |
| What it served | Access control resale in Israel |
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