Marking on the lock
Your logo on the panel or the body, laser-etched or printed. This is the smallest change and the one that most often decides the MOQ.
Custom Smart Locks, Built to Your Specification
From a logo on the panel to a body that is not in the catalogue. Every change is quoted with what it adds to the MOQ, the tooling and the lead time, before you commit to anything.
Swipe the table sideways to see the full specification →
| What can change | Marking, packaging, manual, body and panel, keying, app ecosystem |
|---|---|
| What cannot change | The app belongs to Tuya or TTLock; branding inside it is limited |
| Standard MOQ | 30 sets door locks / 1 carton (20 pcs) padlocks |
| Custom MOQ | Confirmed with the tooling cost, not quoted as a range |
| Sample lead time | 3-7 days |
| Bulk lead time | 20-35 days after sample approval |
| Drawing review | Before tooling, so a dimension error does not become a batch |
| Where to send files | The quote form accepts PDF, JPG, PNG, DWG, DXF and STEP |
Six Things You Can Change
Each one has a different effect on the MOQ, the cost and the lead time. Marking is cheap and fast; a new body is a tooling project.
Packaging
Colour box, inner tray, manual and master carton. Artwork is approved as a digital proof before anything is printed.
Manual language
The user manual in the language your market reads. Translations are supplied by you or arranged with a translator.
Non-standard body and panel
A mortise length, bore position or panel size that is not in the catalogue. Engineered from your drawing and sampled before the run.
Keying
Keyed alike or a master-key system across a project, so one key opens the units that belong together and a master opens the rest.
App and cloud integration
Tuya or TTLock as standard, with gateway support for remote control. Deeper cloud work is quoted as a project rather than as a product option.
How a Custom Order Runs
Eight stages. Nothing is printed or produced before you approve the proof or the first article.
Requirement: what changes, for which market, and at what volume
Feasibility: we say plainly what is possible, what is not, and what it costs
Quotation confirmed: tooling, unit price, MOQ and lead time as separate lines
Tooling or artwork sample: the proof or the first article, before the run
Sample approval: you approve in writing; nothing is printed or produced before that
Production with photo updates at assembly and packing
Final inspection and packing check against the approved proof
Dispatch with Form E, invoice, packing list and B/L issued here
What to Send Us
Send whatever format you already have. We ask for what is missing before quoting, not after tooling has started.
Swipe the table sideways to see the full specification →
| Drawing | PDF, DWG, DXF or STEP - whatever your engineer already uses |
|---|---|
| Photograph | A photo of the door edge with a ruler against it |
| Existing sample | A lock that already fits, so we can measure the body |
| Door schedule | For a multi-unit project, one row per door type |
| Artwork | Logo in vector if you have it; a high-resolution PNG works otherwise |
| What we ask back | Anything still missing, before the quotation is issued |
Sending a Physical Sample
A sample that can be measured and opened answers more than a photograph. If you send one, tell us which dimensions are fixed and which can move.
Swipe the table sideways to see the full specification →
| Most useful | A sample that can be opened and measured |
|---|---|
| Also useful | Photographs with a ruler, and the door thickness |
| Tell us | Which dimensions are fixed and which can move |
| Return | Samples can be returned or kept; tell us which you prefer |
What a Change Adds
We do not publish a price list for customisation, because the number depends on the volume and the tooling. What we can state is which changes cost time and which cost tooling.
Swipe the table sideways to see the full specification →
| Marking | Adds a proof cycle, not production time |
|---|---|
| Packaging | Adds a proof cycle and a print run; MOQ rises with the print method |
| Manual language | Adds translation and a print run |
| Non-standard body | Adds tooling and a sample round before production |
| Keying | Adds assembly time and a key plan per project |
| App work | Quoted as a project, not as a product option |
OEM or ODM: Which Route
OEM means you bring the design and we build it. ODM means we develop the product with you. The difference is who brings the design and who owns it.
Swipe the table sideways to see the full specification →
| OEM | You bring the design; we build, test and pack to it |
|---|---|
| ODM | We develop the product with you from a requirement |
| Ownership | Agreed in writing before development starts |
| Exclusivity | A commercial term, not an assumption |
| Next step | Send the requirement and we will say which route fits |
Where Your Brand Actually Shows
Three places, and one honest limitation. Private-label identity on a smart lock is mostly packaging and marking, not the app.
On the lock
Panel or body marking, laser-etched so it survives daily contact.
On the packaging
Colour box, manual and carton marking, approved as a digital proof.
In the app
The ecosystem stays Tuya or TTLock. Branding inside a third-party app is limited, and we say so.
Customisation Questions
Six questions that come up before a custom project starts.
Customisation questions
What is the minimum order for a customised lock?
It depends on what changes. Marking and packaging run at the normal MOQ of 30 sets for door locks. A new body or panel needs tooling, so the first order is larger. We confirm the number with the tooling cost rather than quoting a range.
Can you build to our drawing?
Yes. Send whatever format you have - PDF, DWG, DXF, STEP, or a photograph with a ruler against the door edge. We confirm the fit in writing, then sample before the production run.
Who checks that the version is consistent?
The specification is frozen in writing on the quotation, the first article is measured against the drawing, and batch numbers are recorded. A repeat order runs against the same frozen specification.
Is there a tooling or sample fee?
Tooling is quoted as a separate line when a new body or panel is needed. Sample cost is refundable against the first bulk order. Both are stated before you commit.
How long does a custom project take?
A marking or packaging change adds the proof cycle rather than production time. A new body adds tooling and a sample round first. We give the dates once the drawing is confirmed.
Can you keep the design exclusive to us?
Where we develop a body or a panel for you, exclusivity is a commercial term to agree in writing rather than something we assume. Raise it at quote stage.