Legal
Shipping & Returns
How an order is produced, shipped and inspected, and what happens when a unit is faulty. The commercial terms are those confirmed on your quotation.
How Lead Times Are Counted
Samples ship in 3-7 days from a confirmed specification. Trial orders run 10-15 days and bulk orders 20-35 days, depending on the model, the finish and the quantity.
The clock starts from the later of two events: the deposit arriving, and the sample or the packaging artwork being approved. Approving artwork late moves the date, which is why the proof is worth deciding early.
Shipping and Delivery
Sea, air and express freight are all used. Sea is normal for bulk, air for a date that cannot wait, and express for samples and small quantities.
We ship to the port, to your nominated forwarder warehouse in China, or to your address under the trade term agreed. EXW, FOB, CIF, CFR and DDP are all available.
Shipping marks are printed to your artwork and photographed before dispatch, and cartons are packed to suit the handling they will get.
Documents Issued With the Order
Form E and other origin documents, commercial invoice, packing list and B/L are issued by us. Certificate copies for the ordered model go with the order documents.
Where the goods contain a lithium battery, the battery declaration and packing documents are issued with the shipment as well.
Draft documents are sent for you to check the consignee, the description and the values before the originals are issued.
Inspection Before Dispatch
Third-party inspection by SGS, BV or TUV can be arranged at the factory before shipment, and the report is issued before dispatch.
Packing and carton photographs are sent before the balance payment in every case, together with a short video of a finished unit being operated.
Faulty Units and Claims
Electronic parts carry a 12-month warranty from the bill of lading date, with the applicable scope confirmed on the order.
Send the batch number, the affected quantity, and photographs or a short video of the fault. A video is usually the fastest route to a root-cause answer.
For a batch problem we provide a written root-cause answer and then a remedy: replacement parts, a credit, or a swap in the next shipment. Freight on a covered replacement is carried by us.
Goods cannot be returned to China economically in most cases - the return freight often exceeds the value of the units. That is why claims are settled by replacement, credit or a swap rather than by a physical return, which is also faster for you.
To trace a shipment or raise a claim, write to <a href="mailto:mike@bbdhome.com">mike@bbdhome.com</a> with the order number and the batch number.
[MOCK｜必须修改：final return and cancellation terms reviewed by the sales and legal teams]