Tuya vs TTLock: Which Smart Lock Ecosystem Should You Sell?
Both ecosystems work. They suit different buyers, and choosing wrongly costs a lot of after-sales time.
Read the article →Active Unlock vs Request-Based Unlock in Smart Locks
Two locks can look identical and be sold under the same model name while behaving completely differently when a user tries to open them from the app. This is the most common source of after-sales complaints in app-connected locks.
Active unlock
The user opens the app, presses unlock, and the lock opens. Nothing is pressed on the lock itself. Tuya Bluetooth and TTLock versions support this.
Request-based unlock
The user has to press or wake the lock first, and only then does the app confirm the unlock. The older Tuya Wi-Fi generation works this way.
Why it matters commercially
- A property manager letting a cleaner in remotely needs active unlock. Request-based hardware makes the feature useless.
- A hotel or serviced apartment guest who is told the door opens from the phone will complain when it does not.
- The complaint is made to the buyer, not to the factory, so the buyer absorbs the cost of the wrong version.
How to avoid the mistake
- State the requirement in writing on the enquiry: the lock must unlock from the phone without touching the lock.
- Ask which generation the quoted model uses, not just which app it runs.
- Test it on the sample. An active-unlock sample proves the version before the bulk order.
- For remote management, add a gateway and confirm the ecosystem matches.
We state which versions support active unlock on every quotation, including when the answer is that the cheaper model does not.
Need active unlock confirmed before you order?
Tell us the scenario and we will confirm the version in writing and send a working sample.
Related Reading
Choosing a Mortise Body and Door Thickness for a Smart Lock
The four measurements that decide whether a smart door lock order works.
Read the article →IP65 vs IP67: Choosing a Waterproof Smart Padlock
The rating protects the electronics, but it does not cover everything buyers assume it covers.
Read the article →