The door schedule comes before the order
Room doors, back-of-house doors and meeting rooms have different requirements. Confirm the schedule first and the lock choice becomes obvious.
Buyer guide · Hotel and serviced apartments
Smart Locks for Hotel and Serviced Apartment Projects
A hotel lock is a system, not a product. Locks, cards, the encoder and the software have to arrive together, or the property opens with a manual key.
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| Buyer type | Hotel and serviced apartments |
|---|---|
| Typical first order | 30 sets door locks / 1 carton (20 pcs) padlocks |
| Samples | 3-7 days |
| Trial order | 10-15 days |
| Bulk order | 20-35 days |
| Customisation | Marking, packaging and non-standard bodies at quote stage |
| What to send first | Door photo or drawing, quantity, destination market |
Who This Page Is For
Two things worth knowing before the first order, whichever product you end up buying.
Cards and software ship with the locks
Spare cards and the front-desk workflow are part of the delivery, not an afterthought. A property that runs out of cards is a property that cannot check guests in.
Five Questions Hotel and serviced apartments Ask
The five that come up most often in this buyer group, answered with the conditions attached.
Buyer questions
Who supplies the software and the card encoder?
The lock, encoder and software are supplied as a package so the property is not left integrating three vendors. For third-party PMS integration, tell us which system and we will say what is possible.
How many spare cards should we order?
Order spares with the locks rather than afterwards, because a card re-order carries its own lead time. The quantity depends on turnover and how often guests lose cards.
Can we have a master key system?
Yes. Master-key and floor-level access plans are arranged from the key schedule, which is a project document rather than a product option.
How do fire-rated doors work?
Tell us the rating required. Where a door has a fire rating, the lock and its fixing have to suit it, and we will confirm what we can and cannot supply.
Can delivery be phased by floor?
Yes. Phased delivery is arranged at quote stage so the fit-out sequence and the freight match.
Four Mistakes We See Most
Each of these has cost somebody a shipment. All four are avoidable at quote stage.
Door thickness and door type not checked
Hotel doors are often thicker and heavier than residential doors. The mortise and the fixing have to suit what is actually hanging.
Too few spare cards
A card shortage stops check-in. Spares are cheap compared with the alternative.
Software arriving separately from the locks
The property cannot open until the software, the encoder and the locks are all on site, ideally in one shipment.
A delivery date that ignores the opening date
Work backwards from the opening date, including the fit-out and commissioning time, not forwards from the order date.
How We Work With You
Four stages, and what we need from you at each one.
Review the door schedule
Room type, thickness, handing and fire rating, line by line.
Package the system
Locks, encoder, software and spare cards specified together as one delivery.
Deliver by floor or phase
Matched to the fit-out sequence so nothing sits in a corridor.
First article before the run
One room fitted and checked before the batch is produced.
Six Things to Read Next
Chosen for this buyer group rather than sorted by date.
Mortise body and door thickness
Why hotel doors need their own check.
Read the guide →How to measure a door
The photograph that answers the fit question.
Read the guide →Smart lock battery life
What the housekeeping team needs to know.
Read the guide →Tuya vs TTLock
Which platform fits a property workflow.
Read the guide →Holding a padlock programme under price pressure
How a property-scale order was defended.
Read the guide →How to place a first smart lock order
What to send with the room list.
Read the guide →